devtrackers.gg
Hi all,
Over the last few months, one of the most consistent comments we have seen from the community has been regarding our level of communication. It is clear that frustration has been building as new content and updates have rolled out, while player facing engagement has dwindled. With this post, we’d like to acknowledge where we’ve missed the mark, share some context on what’s been happening behind the scenes, and lay out how we plan to change things moving forward.
When we launched the Developer Update series ahead of Hunt: Showdown 1896, our goal was to bring you deeper insight into our processes and decision-making. While these videos were well-received and helped strengthen our relationship with the community, we know that one-way communication fell short of the genuine engagement our core players needed. Direct communication in response to your questions and concerns is crucial.
Over the past year, the team has faced several challenges that impacted our ability to engage as fully as we wanted, particularly with the departures of several Community Managers — some of whom were highly active and well-known figures in our key player hubs. Their absence left a significant gap in our Community Management team’s capacity to balance managing their day-to-day workload with directly engaging our core players in the way we wanted. This change has understandably affected our relationship with the parts of the core Hunt community, and we recognize the importance of re-establishing that direct connection with you.
Moving forward, addressing areas of poor communication is a key priority and we’re committed to effecting and maintaining change in this area. With that in mind, we have brought on a new Communications Lead to guide the team and are in the process of increasing our Community Management capacity. Our goal is to make sure we’re consistently available, responsive, and proactive in sharing updates with you.
Over the last two weeks we’ve been rolling out more insight and update posts that have been giving us the ability to engage directly with you guys on key topics, and we plan to continue that activity moving forward. While it’s impossible for us to respond to every concern at the speed we would like, we’ll be monitoring community sentiment closely and getting in front of concerns wherever possible.
Thank you for your patience, honesty, and feedback.
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