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Hunters,
We want to take a moment to address some important information regarding the upgrade path for physical copies of Hunt: Showdown on Xbox One.
As many of you know, physical discs of Hunt: Showdown for Xbox One were historically distributed by PLAION for console players. Then, on 30th September, 2023 we announced the sunsetting of Hunt: Showdown ahead of the games’ launch on Xbox Series X|S and PlayStation 5.
In the interest of keeping console players as informed as possible, we clarified again in April this year that server support for the original Hunt: Showdown would officially end on August 15th, 2024 as we transitioned to a new era of the game. As a part of this, we pledged to upgrade eligible players to Hunt: Showdown 1896 at no additional cost.
However, our partners are unable to support an automatic disc-to-digital upgrade path for Xbox Series X|S, which has caused some difficulty for owners of physical versions in redeeming their free upgrade.
To uphold our commitment, we will be handling this upgrade directly for players affected by the issue. If you own a physical Xbox One disc and wish to continue playing Hunt: Showdown 1896 on Series X|S machines, please contact Support on www.huntshowdown.com and follow these steps to request your free upgrade:
Provide Your Xbox Gamer Tag: Ensure that the name matches your account.
Submit Proof of Purchase: This could be a receipt, online order confirmation, or any other record of purchase. If you do not have proof of purchase, please state receipt has been lost in your support request and we will review on a case-by-case basis.
Eligibility: Please note that requests may be placed for review up to September 30th, 2024. We kindly ask that you only submit one ticket as requests can take some time to process due to high volume.
For those seeking compensation for their physically purchased Xbox One discs, please reach out to PLAION support via helpcenter.plaion.com for assistance.
While this situation is not ideal, we are dedicated to ensuring that every player has a path forward. Whether you choose to stay with Hunt or seek a refund, we are here to support you.
Thank you for your patience and understanding as we navigate this transition together.
— The Crytek Team
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