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I bought this game about 2 weeks ago and have been really enjoying it so far. I’ve been playing it exclusively on my Steam Deck using offline characters so I could play on my breaks at work without tethering my phone. I made a Paladin, got to level 65, and decided to respec into a Hammer/Smite build. I was having some minor graphical issues (characters on the home screen when creating a new character were just outlines, sometimes the image for runes/shards were blank, things like that) so I decided to try using a different Proton version to see if that fixed it. After changing to Proton GE-53 the game needed to run a ~5 GB update for some reason, and the graphical issues were fixed but my Paladin is completely gone. I tried switching Proton back to what I was using before (another 5 GB update) and it’s still showing that I don’t have any offline characters.
12 hours of gameplay down the drain is pretty frustrating to say the least. I’ve read of people having issues with rollbacks or characters being deleted when you make a new one but this wasn’t either of those. I understand that the game is early access but this is pretty ridiculous.

Is there anything I can do to try to recover this character? Any help would be greatly appreciated.

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over 1 year ago - /u/ekimarcher - Direct link

Sorry to hear that. It always sucks when a character gets lost.

The offline characters are stored locally on your device and I'm not sure where the steamdeck stores them but I think it's a different location when you switch to proton. This would account for why the character was missing when you switched. As far as I know it should come back on switching back but I'm really not sure.

The Steamdeck is still an unsupported platform. We haven't done anything on it at all. It working as well as it does is a by-product of our work on a Linux client and partial controller support.

Steam sync can also possibly back it up. This means that sync could have overwritten your saves with empty saves on proton.