Our team is investigating something at the moment to see if it may be causing any issues. An In Game Bug Report would be helpful once you are able to log in after a few failures.
If anything changes for you, please let me know and I will keep an eye out for any updates!
Hi there, from the way you describe this, the HUD being gone and the fact not even ESC works, I think you may have hit DEL (Delete) which disables the HUD and Main Menu, as well as hiding Loot Labels regardless of your Loot Filter settings.
If this happens again, please try pressing the DEL key to see if that corrects the issue. If it does not, after reloading, please submit an In Game Bug Report with all of this information. The IGBR Tool attached the .log files from the current and previous gameplay sessions so in instances where a reload has been necessary, our team can still access the data they need!
Hi there, would you be able to submit an In Game Bug Report for this issue? We have made the team aware of the reports and are gathering up the player reports for them!
Hi there, is this still an issue?
@Gamath @batista1405 Hello, can I ask if either of you are playing in just Offline and not True Offline mode, and if so have you submitted any In Game Bug Reports for these FPS drops?
Do they occur more often in certain locations, with certain skills or after a certain amount of time playing?
Hi there, have you tried both Offline and True Offline mode?
The team is currently working on a fix for this issue however I have copy pasted a workaround for players who wish to get in to the game;
If you are having issues loading Offline characters please try the following;
Please make and keep a back up copy of your Save Folder before making any changes. You may also need to disable Steam Cloud Saves for the changes to take effect.
If you do not have a backup Save Folder and proceed to delete or edit the files causing further issues, we will not be able to help as these files are only stored locally on your machine and not on our Servers. You may be able to recover historical Saves from Steam following instructions at the bottom of this post.
IF YOU ARE ABLE TO FIX YOUR SAVE FILES - The team has asked players to NOT make Priority Tabs as this appears to ...
Read moreThe team is currently working on a fix for this issue however I have copy pasted a workaround for players who wish to get in to the game;
If you are having issues loading Offline characters please try the following;
Verify your Steam Files
Assuming you are on Windows, you can go to this area on your PC:
Please make and keep a back up copy of your Save Folder before making any changes. You may also need to disable Steam Cloud Saves for the changes to take effect.
If you do not have a backup Save Folder and proceed to delete or edit the files causing further issues, we will not be able to help as these files are only stored locally on your machine and not on our Servers. You may be able to recover historical Saves from Steam following instructions at the bottom of this post.
IF YOU ARE ABLE TO FIX YOUR SAVE FILES - The team has asked players to NOT make Priority Tabs a...
Read moreThe team was working on the Offline Character Issue late into the night and will be tackling it again as soon as they clock on today - I’m currently reading all of the information they have gathered and gathering information from players as well!
If you are playing in Offline, not True Offline mode, please submit an In Game Bug Report from the Character Select Screen after attempting to load in!
In Offline and True Offline - this is a known bug that the team is working hard to pin down and fix. The best thing to do if this is Online or Offline mode, is to submit In Game Bug Reports when the issue occurs. The data attached to those helps the team investigate.
Hi there!
The best way to report this would be to reach out directly to our Support Team, please include detailed steps, images or a video on how to reproduce the issue in that ticket though please do not post those to the Forums.
Thank you for reporting this to us!
As mentioned in our Eterra Monthly January Edition - this bug has been fixed for Season 2!
This is known but difficult to track! It’s helpful if you can report this when in game using the In Game Bug Reporting Tool (ESC) and make a note of how long you’ve been playing and what you’ve been doing!
The team was working on the Offline Character Issue late into the night and will be tackling it again as soon as they clock on today - I’m currently reading all of the information they have gathered and gathering information from players as well!
If you are playing in Offline, not True Offline mode, please submit an In Game Bug Report from the Character Select Screen after attempting to load in!
The team was working on the Offline Character Issue late into the night and will be tackling it again as soon as they clock on today - I’m currently reading all of the information they have gathered and gathering information from players as well!
If you are playing in Offline, not True Offline mode, please submit an In Game Bug Report from the Character Select Screen after attempting to load in!
The team was working on the Offline Character Issue late into the night and will be tackling it again as soon as they clock on today - I’m currently reading all of the information they have gathered and gathering information from players as well!
If you are playing in Offline, not True Offline mode, please submit an In Game Bug Report from the Character Select Screen after attempting to load in!
This patch requires rolling server restarts to get the servers up to version. We have also started a count-down notification in game for the server shutdown. We expect the server downtime to be very short, as it’s just a restart for the update.
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