[2023] Characters disappearing after logging out

Hey guys so i just bought this game on steam and started playing offline mode,

however, any time I close and open the game, the character that I created is gone (I see the screen where it asks you to pick a class)

The weird thing is that it won’t let me create a new character with the same name (it says is already in use)

• already checked both offline and online and there are no characters created

• tried verifying game files directly from steam but it didn’t fix the problem

Please let me know if this is a known bug or if there’s something I can do

thanks!!