[2020] User bought the game on steam but now doesnt own the game in steam

I’ve just fixed this for you now. Sorry about that!

We’re aware of the underlying cause of this being shown erroneously to some users, but we haven’t yet had the opportunity to implement a proper solution. We shouldn’t be far off now. We’re able to fix it on a per-account basis currently, so you’re good to go.

Closing thread as this has been resolved via e-mail.