[2020] How do I get my Kickstarter Elder pledge game?

Hi there!

Thanks so much for joining us on Kickstarter.

Our support site can presently be found at https://support.lastepochgame.com/, however it will be moving to https://support.lastepoch.com/ in the very near future.

To help me look into this for you, could you please tell me;

• When did you first register your Last Epoch account?
• Have you submitted the Kickstarter Reward Survey?
  • If so, when did you send that to us?