about 1 year ago - JustinC - Direct link

If you notice this occurring for one of your characters again, could you upload the player log from that play session? This will likely help us figure this out. Thanks!

12 months ago - JustinC - Direct link

Sorry for following up so late, unfortunately the logs didn’t have any useful information for this issue.

If you’re still able to consistently reproduce this issue, I have some questions:
Is the bugged character Hardcore? Are they Character Found?
eme_obs reported that characters affected by this bug also don’t die upon reaching zero health. Does this occur for you?
You mentioned the first character created in a play session always works, while future characters don’t. Is that consistent? Are there any other discrepancies you notice between the first and future characters?
Another user reported the issue occurring when entering the game in offline mode (at the login screen, before choosing an offline character). Are you doing the same? If so, does the issue still occur if you enter the game in online mode before selecting an offline character?
Does the issue occur even if you exit game in the first area, The Forest Trail?
How are you exiting the game? For example is it via “Leave Game”, “Exit to Desktop”, or something else?

Some players have reported that the issue spontaneously stopped happening for them, so I want to check some unexpected causes:
Does the issue persist after restarting PC?
Does the issue persist after reinstalling the game?

Sorry for asking for so much, but any information you can provide will be very appreciated.

12 months ago - JustinC - Direct link

Thank you so much for the help! Like you described, the issue is deleting an offline Character Found character causes the next offline character played to fail to save. We’ll work on a fix.