[2019] Cannot update - Failed to connect to the patchKit API

Hey there, could you post the log files from the Launcher?

https://support.lastepochgame.com/article/108-the-launchers-log-files

You should be able to click the upload button and attach them to a post.

Thanks.

This coincides with us using a new version of the launcher, so I’m asking around to see if this is something that has come up during internal testing. I’ll report back after getting a response.

If you’ll forgive me for saying, this is the first report I’ve seen about it - and searching our forum isn’t turning up any others - so it wouldn’t hurt to continue going through the usual suspects (e.g. right-click & select Run as Administrator since you’re on Windows). We’ll look into it on our end, but the more efforts being made to figure it out, the sooner we will.

Could you please try visiting this page and let us know if you see anything?

https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/latest/id

This is what I see when visiting the page;

@cgtyky is posting a specific error message, which @Liquidcyanide doesn’t seem to be getting. I’m going to separate these posts into different threads as a result.

Can I ask (both of you) whether you’re using a proxy or VPN?
 

Edit: Liquidcyanide appears to be a Steam user for whom the game client is crashing on startup. CGTYKY is using the standalone client and getting an error message from our launcher. Steam users don’t have this program installed, so these issues are unrelated.

2 posts were split to a new topic: Game client is crashing on startup