over 4 years ago - Sarno - Direct link

Hello,

Please attach the following files to a forum post to help us investigate this;

I apologize, but we are unable to refund purchases made from other companies as we have no access to their payment systems, nor do ours have any information pertaining to the transaction. If you wish to request a refund for a Steam purchase, you will need to contact Valve. You can do so by selecting the purchase on this page and clicking on ‘I would like a refund’.

over 4 years ago - Sarno - Direct link

I’ve reviewed the revision history of your post and it appears that the subsequent paragraph was edited into the post less than a minute prior to my response being posted, and thus I did not have an opportunity to see it as I had already begun typing a response.

 

This is not the location specified in the support article I linked you to.