[2019] Crash When entering Erza's Study

Moving to Technical Support.

Hi there,

The log file doesn’t appear to reference a crash. Each time the game client is opened, the contents of this file are reset. If you crash again, could you please give us a new log file?

Thanks!

I’m still not seeing any mention of a crash in the log, however.

Could you please provide more information regarding what happens? Does the game client close and show an error message (if so, what does it say?)? Does the game client get greyed out with Windows saying that it has stopped responding? Does the game client just abruptly stop running with no error message being presented?