Hey everyone, we've been looking into the problems with Clash over the weekend and are working to compensate those affected. There are two different things going on here - some folks had their tournaments or games fail to start, in which case they should automatically had their ticket refunded. Separately, people who did complete their Clash brackets either didn't receive rewards or might've been double rewarded. If you received double rewards those will be left alone, and if you didn't receive rewards we're trying to get those to you soon.
To clarify the player support response, it's suggesting that if you weren't able to complete a tournament due to an outage, you wouldn't receive rewards that you didn't earn. That's the default policy, but some of what happened here was different: players completed brackets but weren't rewarded for them, which is a different error. This was an unusual circumstance, and often when something like this happens player support isn't pre-empowered to issue or promise compensation, so we're working to make what happened this weekend right.