Original Post — Direct link

For the second weekend in a row, Clash failed to work on Saturday and also trapped participants' accounts in the tournament for hours without a way to quit/forfeit.

Along with that, Riot offered no communication at any point during or afterwards other than "Yep we know there's an issue", and they've also not offered any compensation or Clash rewards.

People plan ahead and take time out of their weekends to sit down and play Clash. Server issues occasionally happen and that's understandable, but when for the second weekend in a row, players are prevented from even backing out and playing normal games with their friends they gathered together, AND they receive next to no communication and zero compensation, that's nothing short of disrespectful to the players and their time.

I'm usually somewhat on the "it's a free game, they don't owe you anything" train, but in this case people are planning ahead and sacrificing their time, and sometimes money, to play the tournament. And in my opinion it's a terrible look for Riot to continue having these issues and seemingly do nothing about it, not even in the form of communication or compensation.

External link →
about 1 year ago - /u/RiotBrightmoon - Direct link

We should’ve been more communicative on the Clash issues. Normally when we have bugs in Clash we triage and then try to let folks know how long it will be delayed. But the bugs the past two weeks have been issues we’ve never encountered before and that resulted in less info and understanding. We’re still digging into the issues today and will provide more info before next Clash on what we’ve done to avoid these issues in the future. Your time, nights and weekends are very important and we want you to feel good about planning to play League in the most competitive mode.