[2019] Stellari, former Riot Lead Skin Producer comments on recent thread bashing Gun Goddess MF citing Twitter/Reddit hate over GGMF as ultimately resulting in her leaving Riot.

Originally posted by Rimikokorone

I don't really have an opinion on the skin, all I'll say is that I don't expect nor want people to censor themselves and their opinions/feelings on a skin just because this former rioter wasn't able to handle the criticism. If people don't like something the people who made those things should know. If those people can't handle it and choose to take it personally then they're working in the wrong industry.

That's what makes riot sapmagic the best rioter of all time. Dude worked so hard on the positional ranked system and everyone hated it. He listened to feedback and made changes and everyone still hated it. So he pulled it back and scrapped all his work. Didn't take it personal, just understood that he was wrong and moved on.

Before today I didn't know who this stellari person was but they made decisions and the decisions were not popular. Tough. On to the next project. Learn from sapmagic rioters.

Originally posted by Riot_Gehirn

Saying people need thicker skin is just asking for them to care less about what people have to say. If we were to care less about what players think and feel, why waste time engaging in the first place?

I guarantee even digitally stone-faced Rioters feel burned out after sorting the character attacks from the useful, thoughtful feedback. Feeling nothing is not the norm.

We could gather sufficient feedback on products through surveys and player labs. We don't need to talk to communities online to be able to do our jobs.

Rioters choose to do so because it feels like the right thing to do. It helps players feel listened to, it helps them feel that we give a shit, and every now and then you get a gem of feedback that we've actually not heard or thought of already that levels up a product.

We care about how players feel, that's our curse. But we're people too and for some Rioters who literally break themselves for the community it's hard to feel like no one cares about how you feel too.

Originally posted by Randomcarrot

I was indeed referring to the big five personality model. And yeah, there is no shame in admitting that social media does not mesh well with who you are as a person. It should not be considered a personal flaw on the side of the person but neither should it be considered a flaw of social media and I see both of those sentiments expressed far too often.

I do want to add though that while it's rare that people can't be taught strategies to overcome their specific struggles, I also think what we are seeing is that the people being more connected than ever through social media and that it isn't necessarily a good thing. I don't think it's a good idea that now the people creating products essentially now need to be taught the toolkit that previously was taught to the people interfacing with the public, I would much prefer it if everyone was expected to specialize in a few select areas instead of everyone becoming generalists.

I believe that companies works better if the designers of their products have no contact with customers but instead receive feedback through a curated process from a separate team whose job it is to take in whatever information their customers will give them (either positive or negative but in most cases it will be overwhelmingly negative) and filter out the useful bits from the noise.

What Riot and many other entertainment companies seems to be doing is essentially just double the workload of the department leads by expecting them to be on social media and interact with customers on their forums.

Originally posted by Rimikokorone

That's so unfair. EVERYONE who does something will be criticized by SOMEONE. It's your own fault for only looking at the negative responses and blatantly ignoring the positive. What you're demanding is for NO ONE to EVER say a SINGLE bad thing about ANYONE ever and that's just obscene.