Howdy! Sorry that you're having a bad time with matchmaking. Agree we can improve here.
MMR disconnects & Smurfing are things we take pretty seriously and are constantly looking to improve, but are a challenging problem space.
What OP most likely experienced were intense disconnects between MMR and display rank, which can happen with newer accounts who win often enough.
We used to matchmake on both display rank and MMR, but this led to pockets of disconnected (in the ranked terminology) players playing together, which ended up being called smurf queue. -- This also negatively impacted players moving through those pockets even if they themselves were not smurfs. Most often this happened when a player returned to League after an absence.
Here are some of the future plans we have for these systems:
- Looking into some holistic improvements to the MMR system itself that will help get folks into the correct position something like 25% faster
- Longer-term investigating updates to the MMR system that will get people into the correct position 80%+ faster (this is further out)
- Creating better systems for new players so they are not interacting with smurf accounts as often
Our goal is that you have extreme fast, extremely accurate matchmaking in your games. Please keep letting us know when we are falling short of that.
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