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[2020] 10.15 Game Crash Megathread


Original Post — Direct link

Bring out your dead!

If you've been encountering any game crashes, post the info you have here!

I'm looking for specifically:

  • Logs
  • Error Message Text
  • Description of the abnormal behavior: e.g. after finishing champ select, the game never shows the loading screen, the game is just stuck showing the blank league client.
  • Additional details: e.g. what game mode (if relevant), how consistently you crash, if you found a workaround that has consistently stopped the crashing (assuming the crashing was consistent)

To supply your Logs, go to your PBE folder and ZIP your Logs folder. Take that ZIP file and upload it to a file sharing service. Then leave a comment here with a link to your file as well as any additional context you have for the crash. If you would prefer, you can also share the link in a DM. Still leave a comment here with the other details though, and say in your comment you messaged me the file link.

External link →
over 4 years ago - /u/Porosite - Direct link

Originally posted by OmArB_1

It has been 3 days and i have been trying to play a single game , when i find a game, after champ select, the screen goes black for like 3 mins and them back to client with a reconnect button. I tried the "initiate full repair" but still didn't work. Tried most of the solutions on the internet and none of them worked for me, even if i try a custom game and if i try the tutorial it goes back to client and tries to repair with a timer(about 5-6 mins) https://gofile.io/d/pTMBXf

Doesn't look like you sent any logs from matchmade games. Could you delete your Logs folder, then play a matchmade game to reproduce this crash, close the game and client, then ZIP your whole Logs folder (it should generate a new one) and share that here?

over 4 years ago - /u/Porosite - Direct link

Originally posted by OmArB_1

I will try it now

ehh I'd wait an hour or so. I'm about to bring the server down.

over 4 years ago - /u/Porosite - Direct link

Originally posted by OmArB_1

Sry but the servers are down i can't even login into the client, and as they said it needs 1 more hour so i will try tomorrow is it okay?

yup that's fine! I'll be bringing the servers back up in probably 20 minutes.

over 4 years ago - /u/Porosite - Direct link

Originally posted by OmArB_1

is there any solution yet?

No solution yet. Team is back at it today following the weekend. I think we're good on Logs now. Just a matter of finding the right fix before pushing it out to PBE. Don't have an ETA though.

over 4 years ago - /u/Porosite - Direct link

A number of bug fixes have gone out for crashes as of today's PBE deploy (finished about 2 hours ago). Reply here with a new ZIP of your Logs if you're encountering a game crash still. Also include what behavior you experienced leading up to the crash if you can!

A decent number of the crashes being experience are related to the DirectX 11 testing we're doing on PBE right now. DX11 will be disabled on PBE with Wednesday's update for the rest of the 10.15 PBE cycle so we can finish preparing 10.15 for Live release.

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