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So the issue regarding pauses recently began during game 5 of RNG vs IG LPL Finals series. Followed by the LPL gauntlet games between JDG and EDG, then EU gauntlet, and now its happening during game 1 of NA gauntlet round 2. Is it a coincidence that all 3 regions are experiencing such abnormal amount of pauses? Whether you are a casual watcher of the pro scene or a hardcore follower, this is seriously starting to hurt viewership, and hopefully its just some minor technical difficulties.

Worlds is just around the corner, if by chance this continues, piled by the tons of venue and scheduling problems by Riot this year, viewership will drop significantly.

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over 6 years ago - /u/RiotEmil - Direct link

Hey everyone,

We are definitely taking these issues seriously and it's a top priority right now for multiple engineering teams. While the shows are going on, we're running internal playtests on our offline servers to gather additional data with frequent engineering changes, improving logging (and performance when possible) to help dig deeper into the root cause.

In regards to NA LCS today, the reason for the extended Chronobreak pause was due us moving the game between servers in order to provide information into the performance differences across setups.

In the upcoming week, we'll be ramping up the amount of offline game server playtesting we are doing on the Worlds patch as well as continuing to investigate potential causes outside of the game server process (which could be adding to the performance problems).

over 6 years ago - /u/RiotEmil - Direct link

Originally posted by lunfard0reload

What players do you use for those test? Many bugs are only possible be found by Pros/Challengers/OTPs which restraint a lot the amount of useful testers.

And not to mention the tons of known bugs that were never fixed (e.g: morde infamous bug list), so even if those tester found a critical bug, chances are you wont have time to fix it.

We've used a range of Rioters & QA; this week we'll be getting additional help from the Playtest teams at Riot (much higher rank than majority of Rioters) which will help us get games that are as similar to pro play as possible along with running the maximum amount of "direct connect" spectators (explained here) to add stress on the servers.