over 1 year ago - Hermes - Direct link

Hello!

Thank you for your feedback.

I'm sure there is much to be improved, and we are working to turn things in the correct direction. We understand that there is a great expectation for fast change, but things really take time, and we need to make small adjustments to ensure we don't take a bigger step than we can.

Even though we try our best to always make everyone happy, there will always be room for improvement. But we are looking at the feedback, considering it, and doing our best to make all possible changes that will make a difference.

I know I have told you all already, but I want to emphasize that  we appreciate all the constructive feedback. That is a powerful tool for us to be able to improve.

Hermes