[2021] Can't log into my account on website

55 minutes ago, Chopper said:

@SunshineGood evening, for some reason I can't log into my account on  your website, I can log into it on the forums and the actual game just not the website to claim my pre order pack, it worked earlier today when I purchased some Ncoin but I'm still waiting for those to go through as well. Is there anything you can do to help?

Heya @Chopper - unfortunately there's nothing I can do from here because I can't access your account. The fact that you're logged in here though, means you should be able access your account on the NC site. Have you tried doing a hard refresh of your tab/browser? Maybe close it down and start fresh, or clear out those cookies.

9 minutes ago, Chopper said:

I tried both of those things  As well as tried logging in with my phone and laptop all the same result. Have there been any reports of other users having issues with the website? @SunshineThank you for you responding

 

No problem, I'm here to help!

We haven't seen any other reports, which is why this is so weird. Could it be that your browser is blocking any features on the website? Make sure that you are not blocking any features of our site and that your Java and Flash plugins are up-to-date. If you have add-ons running in your web browsers that block or filter cookie generation or sending, you'll need to disable them and attempt to log in again.

I know you put in a ticket, but if you haven't already, send support an email: [email protected], it might be a tad faster.

18 minutes ago, Noxxy said:

i have been with the problem for 2 months i thounght it was normal now that i want to buy ncoin i had to create another account just to send and mail since the main one i can not even enter the forum

Reach out to Customer Support and they should be able to help you: https://support.lineage2.com/

5 hours ago, Maraalo said:

Something similar happens to us and I have already communicated it without an answer

We can enter the game with them, but:

1-We cannot log into the forum with other accounts, (  just this ... at the moment),   or send a ticket
    When trying to log in, I write the name of the account and the pass and .... nothing....return  to the initial screen

2-We cannot create new accounts or if one is created, it is immediately blocked (even without create the character in the game)
    "due to souspicious activity, this account has been locked"
     We have tested from different computers and with different browsers with the same result


Not long ago, we lost an account under the same suspicion, (just for using the automatic hunting system ...), losing characters in Live (*) and Classic
A week ago, they blocked two Aden accounts, which were thankfully returned

Could you inform what is happening?

(*)one of those characters was the leader of a clan, so we cannot remove the items stored in the clan ware ...

TY

In case you miss it in the other Lineage II forums,  it's recommended that you put in a Customer Support ticket. If you can't reach Support through the normal process through your Account Management page, you'll have to email them directly at [email protected]. Give them as much details as you can, and they should be able to guide you.