Hey Everyone -
To address the server lag, we're bringing Blackbird down for a restart in about 30 minutes.
More details here: https://forums.lineage2.com/topic/22501-blackbird-server-only-maintenance-wednesday-august-18-2021/
27 minutes ago, J0nSnow said:Lag is back, pots not working, restart did not work. @Sunshine
7 minutes ago, DisplayFoFUn said:@Sunshinea simple restart didn't fix anything.
We're aware and investigating now. I'll update this thread when I have more information to share: https://forums.lineage2.com/topic/22501-concludedblackbird-server-only-maintenance-wednesday-august-18-2021/
4 minutes ago, J0nSnow said:Thanks. Any update on 3rd(or 4th) server will open?
Nope, but when we do have information to share, we'll let you know. 
3 minutes ago, Silvan said:ok ncsoft I do like the aden server think it is cool but really put the auto potion lag top issue its getting that 1 account and using potions is a mess.
It is for sure our top priority right now and is currently under active investigation. As I know more information, I'll keep you update in this thread: https://forums.lineage2.com/topic/22501-concludedblackbird-server-only-maintenance-wednesday-august-18-2021/
22 minutes ago, WhiteLion said:Nice work NCSOFT... I am spending money on your server, but items that are bought for real money for N-coins just dissapear to nowhere...
I had around 200-220 Sayha potions before last unwaited restart, after that I put my char on AFK farm in Silent Valley - because I could not choose any other location ( server is lagging, potions not working, char dying ). After ~2h I woke up and I see that my char is still alive, but 200+ sayha potions are GONE TO NOWHERE. The potions, that I am buying everyday for N-coins 120x3 - each day.
Fix the server finally and I am waiting for my SAYHA 200+ back to my character - WhiteLion and apologize gift - would be much appreciated if you want player with payment to stay on your server and support it.
7 minutes ago, WhiteLion said:@SunshineI need comment from you guys ASAP - really, its not a joke anymore. When I pay money into server and items I paid for disapear, I am not even speaking about whole server - that it is unplayable for all people.
5 minutes ago, 1Peri1 said:Your server is effed up and not even in a fun sense. I have stuff I paid for running and it's legit lagged to no end. If this is the kind of garbage we're going to have I don't think I want to stick around for it.
We are aware and we are doing our best to fix the issue. As soon as I have more information, I can update you.
3 minutes ago, WhiteLion said:I REQUEST to RECOVER MY LOST ITEMS and 200 Sayha cookies and 200+ Sayha bottles - check your server settings... In ~3-4H Exping in Silent Valley I have lost ~200+ Sayha Bottle for payment, and I have lost ~200+ Cookies that was taken today from Even box. - WTF is going on on this server I played all possible Essences starting from Korean, Russian server, EU servers, Free-shard Essence servers and it has never been so BAD
I was waiting something great from NCSOFT... We have great LAG SERVER
I have seen all your posts...all 8 of them.
While we wait for more word, the best I can tell you is to reach out to Customer Support to see if they can refund you for any timed items that you purchased from the L2 Store.
42 minutes ago, TheBride said:You would think a decent company with decent employees would be depositing extra passes and potions in players accounts for the inconvenience. Has anyone here gotten anything yet?
As I said in this post, we will be compensating once the issue is resolved. And when I know more, I'll outline those details in a new post.
24 minutes ago, GodKiller said:Hi @Sunshine... I see people BEGGING for you to limit the number of acc per PC since before launch, but you don't give us an answer about that, the discomfort with this is unanimous, please tell us that at least this is being discussed?
Player concern has been escalated, but unfortunately limiting clients is not as easy as people think. Doing so would impact Classic as well. Also, keep in mind that the issue is isolated on Blackbird and is not impacting Elcadia.
2 minutes ago, TheBride said:now delay is closer to 15 seconds
18 minutes ago, TheBride said:About a 7 second delay right now. How long ago was restart/crash?
These are helpful, thank you! I'm updating the team as I see these kinds of posts.
Hey Everyone -
We're performing maintenance in 30 minutes to address the lag issue: https://forums.lineage2.com/topic/22530-emergency-maintenance-thursday-august-19-2021/
@WhiteLionIf you continue to spam the channels, I will put you on time out. Thanks.
37 minutes ago, WhiteLion said:@SunshineThank you guys for a hard work - much appreciated, but if problem is solved does that mean we can wait for support ticket review and items to be recovered, that was lost due to server tech. issues.
Thank you in advance for response.
Thanks @WhiteLion, we appreciate the appreciation. As far as I'm aware, CS is still working on tickets since they have received an increases volume. If you don't hear from them in another 24 hours, you can update your ticket.
Hey Everyone -
Blackbird is back online, and logins for our other services are not open. Feel free to get into Aden now; thanks for your patience.
3 hours ago, WhiteLion said:@SunshineLags are back as usually... When this will be fixed finally? Can you make at list temporary solution for this situation - limiting clients / opening 3-d server with transfer
For now, I can't personally offer you workarounds, but I did update the community here and we are working at trying to find a fix. This is an understandably frustrating situation all around and we're doing our best. I ask that you keep letting me know what's happening in the thread I link in the update post, and I'll keep escalating everything up the chain.
34 minutes ago, WhiteLion said:@SunshineOk thank you for you response. I will stop writing here and will report any BUGS/ISSUES to that new forum thread.
Thank you so much, @WhiteLion-- it's understandably frustrating to not have a ton of info, but I do assure you that the Devs are actively working hard to resolve the issue, and I'm trying hard to get as much info as I can share.
57 minutes ago, Chopper said:@Sunshine @Hime @Juji When are we going to get an update on this lag issue? Due to many people switching to Elcadia it's starting to effect that sever too. Also, I'd like to see some kind of drop table on raid bosses. When you all first advertised this server you claimed that certain raids would drop Lcoin. My clan has farmed these raids daily and have yet to see any Lcoin drop.
It's not ALL raid bosses, and you have to defeat the boss within 5 minutes. More details on what you can expect are in the article: https://www.lineage2.com/news/raid-master-preview
13 minutes ago, Chopper said:@Sunshine I am referring to the patch notes where it is stated that the epic raids ( Core, AQ, Zaken, Orfen, Baium, Antharas ) drop Lcoin either L1000 or L8000. We have killed a few of these multiple times for days now and haven't seen a single one yet. https://www.lineage2.com/news/aden-launch-patch-notes
Okay, having the team look into it.
Update: We looked at it and the items are dropping as intended. They're not meant to be easy, and my best advice is to keep farming.
18 minutes ago, Chopper said:@Sunshine can we unarchive the [BlackBird Only] Ongoing Server Lag Issue - August 2021 thread since the lag is back? Or maybe retitle it Aden Servers since both are experiencing it now
Just use this thread for all reports of lag/server down. If we need a server-specific thread, I'll create one from community-created threads.
A number of people have been asking about us extending the Attendance Checklist Event. We're currently considering it, and will update more when we have details.
Since we're not longer seeing reports of any issues with latency or server crashes, and compensation for the extensive issues experienced on Blackbird was delivered with the September 1 maintenance, I'm closing this thread now.
Please feel free to report any further issues with lag/latency/crashes in a new thread.
Thank you!
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