[2018] Recovering broken weapons in OE

Our policies do allow for reversing certain instances of players accidentally selling items to NPCs, accidentally crystallizing, or accidental deletion. Our policies do differ between Classic and Live Servers and all investigations are on a case-by-case basis.

There have been instances where agents have applied policies from the Live service to Classic, and that is not supposed to happen. The cases described here sound like just that. We've updated our policies to prevent such issues going forward.

On 12/16/2018 at 7:06 PM, Almost said:

@Juji so, now ppl cant restore weapons anymore in any case?

It is a case-by-case basis for the Live L2 Servers on restorations, but for Classic there is no policy to restore any weapons or equipment that had failed enchants. There were only a few cases where this accidentally happened for Classic as I mentioned above. Any restoration requests for failed enchants on the Classic server will be denied.