[2019] Known Issue: Server Latency

Hi all,

As you may have experienced, our servers are currently impacted with high latency. At this time, we have disabled character creation and will soon be implementing other temporary measures such as the 3 client limit while our teams actively continue to resolve the issues. There may also be additional unscheduled maintenances.

We understand the game experience has been less enjoyable due to the latency and we are planning to remedy the trouble after the issues have been resolved.

Thank you for your patience!

3 minutes ago, Nuvolett4 said:

I think that Shoppy is right, maybe it over stress the database and causes that much lag we have to fight with actually. Of course i don't have the solution for it but the DEV team has to find the real problem of it and with disabling char creation is actually not the cause of the lag Cheers

12 minutes ago, Shoppy said:

Oh hell no!

You guys frigged up the servers and you gonna penalize players now?

Everybody knows that the insane lag is being caused by the Ranking System that continuously is trying to update the database because everybody is doing auto-exp. Better turn off the Ranking System, because it's an useless feature for NA servers anyway.

Ranking system issue is also being investigated as a potential cause.

Hello All,

We received a fix today for adjusting how the Ranking System checks the Database for ranking data. Another unscheduled maintenance will be planned to implement this change for the Live servers. More details will be announced shortly.

Thank You!

1 hour ago, Dawe said:

Juji can i have a question?

We know that Innova Eu/Ru, Japan, Korea... (the other Territories) that have the same update, they doesn't have any problems....

Why it's always NCWest who have issues? Why?

Every country has their own setup, business model, and different server configuration files for their servers. Devs are looking into everything for the latency issue.

Auto hunting will be enabled again after the maintenance tomorrow since disabling it did not alleviate the latency issue. We will be making changes to our hardware this week to reduce the CPU usage as much as possible.