[2021] Bought Deluxe pack, been over 12h still nothing [MERGED]

I'll escalate the issue but make sure you all are following the directions below, and if you've done all of that, please send in a detailed support ticket so they can help you: https://support.lineage2.com/

• The code will be automatically applied to your NCSOFT Account.
• After Lineage II Aden has launched, you first need to create a character on a Lineage II Aden server. This character will be the one you want to receive the items from the Aden Launch Pack. Make sure you're checking the correct character.
• Once that character has been created, log in to your NCSOFT Account on the Lineage II website and go to your “MY Account” page.
• Click on the “Apply a Code” tab and select “Lineage II” above the Unused Serial Codes window.
• Inside the window, select your Aden Launch Pack (either the Light Pack, Standard Pack, or Deluxe Pack) and then click the “Apply” button.
• You will then need to select your Aden server and the character from the list that will appear.
• Once selected, the pack will be sent to the in-game Dimensional Warehouse and ready for pick-up from the character you selected.
• From there, log back into the game and click on the Dimensional Merchant UI or visit the Dimensional Merchant NPC in the nearest town to claim your pack.
• Once you open the pack, all of the items included in your selected pack will be placed in your inventory.

During times of increased sales volume, it is possible that you may not immediately receive the Launch Pack you purchased. There can be a delay of up to 12 hours while your order is being processed. Once your order has been processed and completed, you will receive another e-mail confirming that your order has been processed and that your items have been delivered.

If you have not received your Launch  Pack after 12 hours from the time your order was placed, please create a support ticket (under "Payment or Billing Issue") and Customer Support can look into the issue for you.

I've escalated this issue to our Customer Support team. Please let me know if you continue to have issues with acquiring your Aden Launch Packs.

[UPDATE 10:35 am PT]

Customer Support assures us that they're addressing the tickets for this issue. Some of these purchases may have triggered fraud alerts, which means the Fraud Team has to manually investigate/review/approve purchases that trigger these high-risk alerts. They ask that you continue to report any issues directly to Customer Support in case there's any other impacting issue.

 

49 minutes ago, TenebriS said:

I just bought it, I only received some supplies, but he did not give me the weapon, the strider or the hat. i send a ticket, but just want you know about it  @Sunshine

Thanks for the heads up! I'm watching for you--tag me again if it doesn't get resolved my Monday.  

10 hours ago, Shaierel said:

Thank you for your effort!

I have the same issue. 

Submitted the ticked and waiting for the reply.

Is there any approximate time these requests get solved, please?

Thanks!

They're usually resolved within 72 hours (3 days). If that doesn't seem to be the case, tag me here with your ticket number and I'll follow up on my end.