about 2 years ago - Hermes - Direct link

Hello everyone,

We have another update: Unfortunately, we will have to extend the downtime again. The latest estimate is that Chronos will be unavailable until 5 PM PDT. However, please keep in mind the time may change.

I will keep updating you all.

I apologize for the inconvenience and the frequent changes in the estimate.

Regards,
Hermes

about 2 years ago - Hermes - Direct link

Hello everyone,

We have another update: We will need more time to carry out the fixes. The new estimate is that Chronos will be unavailable until 7 PM PDT.

I will keep updating you all.

I apologize for the inconvenience.

Regards,
Hermes

about 2 years ago - Hermes - Direct link

Hello everyone,

I know the situation is not ideal. We have our entire team working behind the scenes to get Chronos server back online as soon as possible. 

The issue is much more complex than previously thought, and a lot of work is being done in our Database to ensure the problem is resolved for good. Also, it's not only us here at NCW working to resolve the issue, but the dev team is also involved in the work needed to bring the server back online.

As I stated before, we will plan to compensate everyone once the issue is resolved, but as a direct measure, once servers are back online, the Angel Cat will be spawned.

As most of the work is related to the Database, which is immense, the process is taking longer than expected, and we will need to extend the downtime again. We expect the Chronos to become available at 10 PM PDT.

I apologize for the inconvenience, and I appreciate everyone's support.

Hermes