[2022] Additional Compensation - Coupon Codes

Hello Everyone,

As I announced in an earlier post, we were preparing some additional compensations in addition to the extension of the Chronos/Naia Server Boost Settings.

I'm happy to share its details with you all below:

Chronos/Naia Server Players
Coupon Code: WATERMELON2022
Limitation: 1 use per account, valid through 07/26 at 11:59 PM.
When using the coupon, choose the server where you want to receive the following items:

• 50x Erupting Vitality XP Potion 100% (1 hour)
• 50x Vitality Maintaining Potion (1 hour)

*Above items are permanent, and you may use them on your own time.

Additionally, players from Chronos may claim an additional coupon code:

Chronos Server Players
Coupon Code: CHRONOSSUPPORT2022
Limitation: 1 use per account, valid through 07/26 at 11:59 PM.
When using the coupon, you will receive the following items:

• 50x Shining Dragon Attribute Tonic (XP) - Time Limited
• 50x Freya's Ice Rose- Time Limited
• 50x Emperor's Special c*cktail- Time Limited
• 50x Honey Dark Beer- Time Limited

*Above items will be collectively removed on 07/27. Please use them all before then.

I hope you all enjoy the additional compensation. We appreciate your continued support.

Best Regards,
Hermes

15 minutes ago, RAZERBLADEBOSS said:

not seeing any items from codes how to fix this to get items ?

3 minutes ago, Discreet said:

Applied codes on 2 accounts, got nothing. Check please.

 

Hello!

First, add the code to your account. Once added, it will go to the Unused Serial Code section. You need to hit "Apply" from the Unused Serial Code Section and then select the server.

The items will then be delivered to the Dimensional Inventory. You should also see a little Giftbox icon in-game letting you know you have "Items waiting to be retrieved."

I hope the above information helps.

Best Regards,
Hermes

 

16 minutes ago, Leiraine said:

Besides few from Naia complained about lag on forums so they just ignored it.Lots of people on Naia had crazy lag and disconnected but i guess they only care about Chronos.

Hello,

I have to disagree with you respectfully. Naia players are also getting compensated. We analyzed the data and lag spikes (before implementing the server improvements). We confirmed that Chronos was affected by lag issues to a much higher degree than Naia.

Also, there is no such thing as we only care for this server or that server. We equally care and maintain all, and if one server has suffered from issues more than others, we will compensate accordingly and be fair.

I hope the information above helped to clarify the difference in compensation.

Best Regards,
Hermes

PS: We are looking into the coupon issue that many are reporting.

Hello everyone,

We are looking into the issue where items are not being delivered for some players.

I appreciate everyone's patience while we investigate the matter.

Sincerely,
Hermes

Hello everyone,

We have investigated and did not find anything that would keep players from receiving the items. On our multiple tests, we received the items each time.

Please submit a support ticket, and the CS team will look at your account individually to give you a proper solution.

I apologize for the inconvenience some are facing.

Sincerely,
Hermes

Hello everyone,

I just wanted to update you all regarding the coupon issue:

We confirmed that players who didn't receive the items right after claiming the coupons have been receiving their items after a delay. If you were affected, please check to confirm you received them. If not, please get in touch with Customer Support, and they will look into your account.

Thank you!
Hermes