[2019] event problem on withdrawn of warehouse

2 hours ago, decothepro said:

Hello, my friend has only 1 char in account and one character in Giran server. 
He can't take items from warehouse and didn't get any event bonus
His nickname is lCert
Can you guys check plz?

The character was created the same day as the update and was not level 20 at the time of the Savior Hero's Pack items being inserted.