[2021] Status Update for Blackbird Server Latency Issues

Hey Everyone -

We fully understand that the experience on Blackbird has been truly frustrating. There is no clear resolution at this time, but I wanted to make sure that I update you before the weekend. We have been working no-stop with our Development team to find different solutions and fixes and will continue to work on the issue over the weekend and try to make adjustments without downtime.

At this time, I ask that you continue to update us with any latency reports in this ongoing thread where I'm actively escalating player experience and sentiment.

Last, I see a fair number of questions about compensation, and it will happen, but after we fully resolve the issue.

Thank you so much for your time and your patience as we continue to address this issue.

Sunshine

1 hour ago, Phellius said:

The blackbird server continues with a lot of lag and disconnecting. I just lost my transcendent instance.

Good to know. For now, keep clear of Transcendent Dungeons until the lag issue is fixed. I know it's not ideal, and it messes with your progression, but it's the only option at the moment.

1 hour ago, pappaPhat said:

I lost a lot of sayhas blessing due to this lag and hp pots and my rune time because of downtime dc for no reason as well 

This is not ideal, and definitely not intentional. We don't have a ton of info about what the compensation will be, and I make no promises apart from making sure to keep the team updated so that everyone feels good about it.

1 hour ago, Hydroskunk420 said:

Hp pots and inventory still not working have lag trying open and applying things. @Sunshine

So, if it were me (and it is because my main is on Blackbird), until the issue is resolved, don't do anything that will cost you pots. It's not ideal, I know, but for now it helps.

1 hour ago, Mineiro said:

Ok guys, lets take a deep breath and calm down. It's happening and @Sunshine is trying her best to help and solve it.
We don't need blame anyone by this error not even if it's a big company at all.
I realy think that the lag issue have 0 connection with the ammount of PC that we can use.
It was just fine days ago right? Ok, but IF it could be the case and it's somehow related on the ammount of PC, it mean that the server can't handle this ammount of players? In other words, if wasn't 10 PC for each, it could be 10 real persons on server, but i know that this is a scaling a bit more complex.

Anyway, for me it all started with the craft event and this new stars drops. It's a lot more drop calculation that must be done and (x10 for each real player) Even if the event not worth at all. 

And It's just one area on server that had this major issue, for me was on the NPC's and the Shop/Rewards. All the rest is running just fine, we don't have chat lag, delay on skills or movement. 

But if it's the case the GM's can reduce the limit on PC for each one and check if it works.
Also i think that is better cancel this craft event at all since it not even worth the adena and time..

And for some that are sayig "open a new server" in what a new server would help?

 

Sorry for my english..

Gn! 

First, your English is epic, so never apologize for it. Second, thank you. I know I'm new around these parts, but I'm not new to launching MMO's. There's always some issue that keeps players from playing. If you know me, you'll know that keeping players happily playing is my personal motto.  If crafting is costing you mats because of latency, then for now, try if possible to refrain from crafting. It's not the best, but it's the best I have at the moment. 

That all being said, we're doing a lot of talks about solutions here, and will continue to do so until we figure out exactly what is going on with Blackbird.

Hello Everyone,

We deployed new changes to the Auto-Potion Use logic today after the server crash for the Blackbird server in an effort to reduce the latency issues affecting HP Potion usage.

Two temporary changes have also been implemented to help with your gameplay experience:

1. The daily free death penalty resurrections have been temporarily increased to 5 free resurrections per day until the 8/25 maintenance (Blackbird server only).
2. New chat restrictions have been implemented:

• General Chat (White) – Lv. 25
• Whispers (Pink) – Lv. 25
• Shout (Orange) – Lv. 50
• Trade (Light Pink) – Lv. 50

Please continue to use this thread for sending your reports of latency. We will continue to monitor the situation closely with the Development team and will prepare compensation once the issue has been fully resolved.

Thank You!

Hello All,

The Blackbird server crashed this morning and we have deployed an a new fix for auto-HP potion usage. 

Thank You!

26 minutes ago, kingthief said:

@Sunshine

Dear mate,

I'm so tired about this lagging and disconect every 3-4hrs.

Please make a topic or any way to answer us about how long you can fix this problem. You can shut sever down in 1~2 days to fix. But after that time, we need a good sever to play because we spent a lot money to a official sever and we can't recieve a good service? if you are me, what you think about this problem?

This is the thread that will have the answer when I have the answer.

Hey Everyone - 

We are very aware of the intermittent outages on Blackbird. I know this is frustrating, but I don't have a status update at this time. I'm doing my best to get you one, and I'll be sure to let you all know as I have information. 

3 hours ago, BlueLady said:

@Sunshine

I can request a refund for my purchased ncoin ?

I no longer want to play this game motivated by the problems that the server has, these problems cause them to be spent and i cannot take advantage of them.

thx.

 

I can't promise the outcome, but if you reach out to Customer Support and ask they'll be able to give you more information: https://support.lineage2.com/

20 hours ago, Ruby said:

@SunshineWas the compensation a lie?  Still nothing and it's been a while, is this a priority?

It was not a lie, and our priority is ensuring that all the servers are operating as intended before compensation is given.

16 hours ago, PrisonMike said:

@Sunshinewhen will we see the compensation for blackbird server?

I don't have a date on that but it's being planned and will be finalized once the servers are stable.

Since we're not longer seeing reports of any issues with latency or server crashes, and compensation for the extensive issues experienced on Blackbird was delivered with the September 1 maintenance, I'm closing this thread now. 

Please feel free to report any further issues with lag/latency/crashes in a new thread. 
 

Thank you!