[2022] In game lag & log in failure.

Hello,

Is there any error message when you try to login?

Thank you,
Hermes

Hi,

Thank you for your response. I want to confirm: 

1. Is the game client crashing, or are you getting disconnected?
2. You are unable to log in after the game client crashes?

Thank you,
Hermes

Hello everyone,

Thank you for the detailed information. We are investigating.

I apologize for the inconvenience.

Hermes

Hello,

By any chance, did anyone of you get an error message that looks like this?

Thanks,
Hermes

Hello,

We have checked for any server issues but could not verify anything that would prevent players from connecting.

Could you please contact our support here? They will be better positioned to investigate each of your accounts individually and give a more personalized outcome to resolve the problems.

I apologize I could not find and share a working solution that would apply to all.

Sincerely,
Hermes

 

Hello,

I just wanted to stop by this topic again and check if the connectivity issues that were reported yesterday were resolved.

Are you guys still experiencing issues when trying to log in?

PS. We have already started the work behind the scenes for compensation, and I will share the details once it's finalized.

Best Regards,
Hermes