over 2 years ago - Sunshine - Direct link
13 hours ago, TheBride said:

@Sunshine@JujiFor 3 days now I cannot purchase NCOIN with either paypal or credit card.  First day I thought it was a glitch, second day I wrote a ticket, third day ticket is still unanswered.  I cannot buy extra passes, supply kits, sayha's blessings, etc.  You make this game to require spending $$$ or suffer crippling nerfs, but also prevent people from spending $$$?  I have fallen behind by multiple levels where I should be at this early stage of the game.  At this point you offer me almost no alternative but to refund what I have already spent.  Incompetence is to be expected when dealing with NCWest, but the one thing you usually do well is take people's money.....but this project we cant even do that right?  

It could be that your purchase triggered a fraud alert, and the Fraud Team has to manually investigate/review/approve. Reach out to Customer Support in case there's any other impacting issue:  https://support.lineage2.com/ or through email at [email protected].