We made a change in the back-end last week that affected the delivery of items for the Prestige Pack. Our team is working with HQ to resolve this issue immediately. If you are currently not receiving Prestige Pack items after applying the code, then please submit a support ticket.
We are currently working on implementing a fix soon for the Prestige Pack issue. If you applied a Prestige Pack coupon code and did not receive all the items, then please submit a support ticket.
16 minutes ago, Cillin said:make ticket to be advised to "ckeck files" or "restart" the game??
PM me the ticket number.
25 minutes ago, ShakaProphet said:[Issue Description]
I would love to open a ticket to recover prestige pack items in two accounts, however due to the excess of bugs in your system, i can't do that. Please read:
https://forums.lineage2.com/topic/12414-unable-to-submit-a-ticket/
Some ppl (like me) are unable to submit a ticket as reported in the issue above. If you doubt, i can make a video to show you:
[Steps to Reproduce]
The following steps apply both to Edge and Chrome browsers.
1. Login to your account
2. Click the "Support" link in the upper right corner.
3. Click "Support > Lineage ||"
4. Click "Submit Ticket"
5. You are redirect to the page "My Account > Settings" instead of the Ticket Creation Page.
[Expected Behavior]
We should be redirect to the Ticket Creation Page, but not to the My Account Page.
Result is that i am hands tied and can't solve the prestige pack problem.
Clearing your browser cache should resolve this issue.
Greetings everyone,
If refreshing the page and clearing your cache does not help with the redirecting issue, keeping you from submitting a ticket via the Support tab, please feel free to submit a ticket directly by email. Send your email to [email protected]
19 hours ago, Cillin said:any news here? atleast for me subscription for prestige pack still doesnt work .....
Are you trying to subscribe again on the site or are you having trouble with the pack content itself?
25 minutes ago, Cillin said:im trying to subscribe again
when i go to "shop" on website and press "LEARN MORE" on the prestige pack i get an instant "ERROR, something went wrong, please try again later", cant even press the "subscribe" button before error appears
Same error happens when i try to subscribe in account settings
Do you already have a ticket submitted already for this issue? If so, then please send PM me.
2 hours ago, idkfa said:Hello Guys-i still cannot subscribe prestige pack-when you will fix it-we are close to month without-lf answer with info example->in next 10 days/ 5monhts will be prestige pack fixed and will be posible to subscribe again.thank you
We have a handful of reports from players being unable to subscribe, but it is due to a payments related issue and is not thought to be widespread. Do you have a ticket number?
14 hours ago, idkfa said:i cant add subscribe-thats a problem just get
Error
Something went wrong, please try again later!
i can buy nc coins etc just cannot add subscribtion-before week i got window with maintanance web-now just without this mesage error-somethink went wrong
i had ticket few weeks back-and got answer keep eye on the sites-soon you will fix it-so i m keeping eye just its a bit long.
9 hours ago, Goa said:+1
I dont get to the pay part...when i press on "start subscription " i get the error.
Send me your support ticket numbers as the issue support had mentioned to you was related to a different error for Prestige Pack subscribers that already received the packs.
Greetings xGodsmack,
We are sorry to hear that!
Have you contacted our Support team for assistance yet? If you have not, please do so by submitting a ticket via the Support tab above, so they can take a closer look.
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