As some of you have reported, our servers are currently experiencing high latency since the Winter of War update. We are actively working on reducing the latency experienced through server adjustments and upgrades.
We will provide additional updates to the issue as soon as they are available. Thank you for bearing with us!
Hello All,
Several hardware components failed during the initial testing of the new server hardware from the vendor. They are in the process of re-ordering those replacement parts before we receive everything. I am working with the dev team now on a compensation plan and will share more details as soon as I have them.
Hardware parts are shipping out today, so we are hoping to receive them by end of the week at the latest and run tests on it in preparation of the upgrade for next maintenance 
Greetings everybody,
We are sorry to hear this! Please feel free to reach out to our Support team, so we can collect more data and pinpoint what is happening.
You can submit a ticket via the Support tab above or by sending an email to [email protected].
Thank you!
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