[2021] [Blackbird Only] Ongoing Server Lag Issue - August 18, 2021

Hello Adventurers,

We understand that players are experiencing lag occurring with the following item-related functions:

• Item Usage (Opening or clicking on items in inventory)
• Auto-HP Potion Usage
• Special Crafting Items
• Opening Mail Box
• Enchanting Items
• Retrieving Items from Warehouse

Our team remains on top of the issue, actively working with the Devs to resolve the issue. Still, you may continue to experience some or all of the issues above until this issue is fully resolved, at which time we'll discuss any compensation.

We appreciate your continued patience, and thank you for bearing with us!

Just now, RandomEnchanter said:

Down again @Sunshine@Juji@Hime

1 minute ago, MinoltaPro said:

Server just crashed again now. Great job NC my ass.. I used to work at NEXON USA. NC USA's doing worse then NEXON.  (I thought NEXON was the sh*ttest Korean Publisher lol.)

Thanks for the heads up; we're aware and trying to troubleshoot.

4 minutes ago, Kunga said:

No sh*t.. there should be a heads up 2 crashes ago.

We want official statement of whats happening and what is the compensation for wasting money just to have servers crashing

Compensation will happen and we will let you know that that is once we resolve the issue.

4 minutes ago, RandomEnchanter said:

The only thing i like on Aden servers is @Sunshinewho always reply quick and always around..

Thank you.  I'm doing my best to get information and tell you what I know when I know it.

3 minutes ago, kevil said:

There is a big problem writing code when most is in Korean, completely understandable. If you have written code before, things that should work dont always work. sometimes one fix disables another fix.  rushing programs to make a quick fix is not always the best answer. but next time hopefuly they will sand box test at max compacity and have server limits, free transfers and add another server etc.

Very well said. As much as the Devs (and mostly me) would love to snap our fingers and instantly know what needs to be fixed, that's not always the case with servers. Sometimes you fix one thing, and then bring the server back only to see that it broke a few other things. I know that the team is working hard to find the issue and resolve it as soon as possible.

1 minute ago, Coisa said:

@Sunshine Hello, server goes down when i was doing trascendent, please look foward to my ticket, we are in hurry on exp  Your request (23748255: Server down during Trascendent instance)

Heya @Coisathis issue is impacting everyone on Blackbird, and we're seeing a large number of CS tickets in the queue. I'm sure they will get to yours as soon as they are able. Thank you!

7 minutes ago, MinoltaPro said:

Don't expect anything. They replied to my ticket saying ,, "They will forward my ticket to QA team".

That is not QA team's job. Anyway, I replied but there is no further feedback. I advise you to drop your expectation

 

By the way, Coisa.. You can guess who I am  I am about to join you guys. Thanks for teaching me about this game.

It may not be their job, but your information is helpful to QA to test any issue. 

21 minutes ago, eichy said:

Hello, 

when they can have a solution why playing this way is impossible large number of us have made strong purchases of nccoins and in return what we get is a server that can not be played. I ask them when I can play normally so as not to waste time now and come back when it is solved

I'll update you as soon as I have information to update you with.

Hey Everyone -

We're performing maintenance in 30 minutes to address the lag issue: https://forums.lineage2.com/topic/22530-emergency-maintenance-thursday-august-19-2021/