Hello,
Thank you for bringing this issue to our attention.
Our team is currently checking on this problem, and I will update you all once we have a solution.
I apologize for the inconvenience this issue may have caused.
Best Regards,
Hermes
Hello,
Thank you for bringing this issue to our attention.
Our team is currently checking on this problem, and I will update you all once we have a solution.
I apologize for the inconvenience this issue may have caused.
Best Regards,
Hermes
Hello everyone,
I appreciate your patience while we looked into this issue.
We have contacted a few affected players privately to obtain more information regarding the problem, and after conducting an investigation, we have verified the following:
The "permanent" Emperor c*cktails reported to be replaced by the cooler's time-limited versions were never intended to be permanent. Instead, these Emperor c*cktails were all obtained through the 18th-anniversary event using the Coupon 18YEARSOFLINEAGEII. This code rewarded players with 150 items supposed to be removed during the maintenance on 5/25, as advised in the event article.
The confusion happened because we did not carry the item removal as intended on 5/25, so the expiration date on the tooltip disappeared, and the items remained in the player's inventory until now. Since the Cooler c*cktails are the identical versions as in the 18th-anniversary Coupon, they stack, and the new expiration date is displayed.
However, be advised that all Emperor c*cktails received from the 18th-anniversary coupon code will be removed on 07/27, regardless of whether they were stacked with the Cooler versions. Furthermore, there is no mixing of intended permanent c*cktails with the time-limited versions from the cooler.
I hope the information above clarifies what happened, and I apologize for the inconvenience this issue may have caused you.
Best Regards,
Hermes