almost 2 years ago - Hermes - Direct link

Hello,

Thank you for bringing this issue to our attention.

Our team is currently checking on this problem, and I will update you all once we have a solution.

I apologize for the inconvenience this issue may have caused.

Best Regards,
Hermes

almost 2 years ago - Hermes - Direct link

Hello everyone,

I appreciate your patience while we looked into this issue.

We have contacted a few affected players privately to obtain more information regarding the problem, and after conducting an investigation, we have verified the following:

The "permanent" Emperor c*cktails reported to be replaced by the cooler's time-limited versions were never intended to be permanent. Instead, these Emperor c*cktails were all obtained through the 18th-anniversary event using the Coupon 18YEARSOFLINEAGEII. This code rewarded players with 150 items supposed to be removed during the maintenance on 5/25, as advised in the event article.

The confusion happened because we did not carry the item removal as intended on 5/25, so the expiration date on the tooltip disappeared, and the items remained in the player's inventory until now. Since the Cooler c*cktails are the identical versions as in the 18th-anniversary Coupon, they stack, and the new expiration date is displayed. 

However, be advised that all Emperor c*cktails received from the 18th-anniversary coupon code will be removed on 07/27, regardless of whether they were stacked with the Cooler versions. Furthermore, there is no mixing of intended permanent c*cktails with the time-limited versions from the cooler.

I hope the information above clarifies what happened, and I apologize for the inconvenience this issue may have caused you.

Best Regards,
Hermes