over 5 years ago - Hime - Direct link
1 hour ago, Itillien said:

If there truly is a glitch and if you truly want to help the server you will post the glitch here (a detailed functioning of it) and this will force their hand to review it and warn everyone that it's usage will lead to ban while they remove it. If you just say, "there is a glitch" they will do nothing, you will be feeding conspiracy theories and all will remain the same. Once posted here there's no turning back, either they do something about it or face the consequence.

 

If there is more information on glitches or exploits, we'd prefer them be escalated through Support, but sometimes it can be easier to reach us through here. :)

 

Seriously though, and we're not saying there's an issue and we're not saying there isn't, going off of what Itillien said-- if you have more information for us to go off of to look into this more it would be greatly appreciated.

over 5 years ago - Juji - Direct link
16 hours ago, Romanos said:

 

I do not know if it's true, but I learned that if you break your weapon you can send a weapon restoration request to ncsoft support, each character can make this request once, I believe that's how many have managed their weapon +++

We do not offer restorations for breaking your weapon on the Classic Server. There were only a few cases that may have gotten through by accident, but we do not have a policy for restoring weapons or equipment in Classic.