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over 2 years
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brettpennings
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Hello PLATYPUS!
Sorry for the slow reply; I was out of town visiting a friend. With the increase in players recently, I've been getting similar reports once or twice a day, so I put together the following guide with things to try.
If unable to connect to matchmaker:
If it's not a matchmaker connection issue, then it's a Photon issue. Photon is a popular third-party library for gameplay networking. As much as I like to know when people are having connections issues with MageQuit, all I can really do is relay the reports to the makers of Photon, which is why I put the following list of potential solutions together.
If unable to retrieve pings:
If dropping from the match as soon as the game starts or soon after:
General possible solutions for connection issues:
If you are still having issues after these steps, please let me know and I can attempt to assist you further!
Brett
Sorry for the slow reply; I was out of town visiting a friend. With the increase in players recently, I've been getting similar reports once or twice a day, so I put together the following guide with things to try.
If unable to connect to matchmaker:
-
Cause: Likely an internet issue or our matchmaker's IP is blacklisted or the port isn't open.
- Potential Solutions: Aside from making sure ports 8082 and 8083 are open, see the general solutions below.
If it's not a matchmaker connection issue, then it's a Photon issue. Photon is a popular third-party library for gameplay networking. As much as I like to know when people are having connections issues with MageQuit, all I can really do is relay the reports to the makers of Photon, which is why I put the following list of potential solutions together.
If unable to retrieve pings:
-
Cause: can't connect to photon servers
- Potential Solutions: in addition to the general solutions below, this blog post has some useful things to try: https://www.techinpost.com/a-socket-operation-was-attempted-to-an-unreachable-network/
If dropping from the match as soon as the game starts or soon after:
-
Cause: intermittent connection or bad install
-
Potential Solutions: see general solutions below.
- Long Term Solutions: our next patch relaxes the constraints that fire a disconnect; this should reduce the likelihood of disconnects.
General possible solutions for connection issues:
- Try connecting to internet over ethernet
- If already over ethernet, try WiFi (ethernet generally works better)
- Restart the game
- Restart your PC
- Restart your router and/or modem
- Reinstall the game
- Try on a different network (if available)
- Try on a different PC on the same network (this is more for Troubleshooting to figure out if it's the network or the PC)
- Try again later?? As much as I hate to say it, sometimes Photon has brief downtime and things will be fine again later. Not a great solution, but it does happen on occasion.
If you are still having issues after these steps, please let me know and I can attempt to assist you further!
Brett