Original Post — Direct link

I've installed the new update via Google Play but can't install it in game. The game crashes every time I press Download.

Any one else with this issue?

Restarted Phone. Uninstalled and Reinstalled game. Still the same.

Updated fine on PC via Steam.

External link →
2 months ago - /u/WotC_Jay - Direct link

We're looking into this. It would be really interesting to hear from players who are/aren't crashing:
A) Are you on Android?
B) What OS version are you on?

Edit: We now believe we have this issue solved with a new update for Android players. Apologies for the disruption here!

2 months ago - /u/WotC_Jay - Direct link

Originally posted by slowsoul77

Samsung s24 pro, running 14

Hope yall have a good day

If you all are having a bad day, we're having a bad day. Or, at least, a busy day trying to fix it. Working hard with the engineers to understand what's up

2 months ago - /u/WotC_Jay - Direct link

Originally posted by _wob_

Samsung s7. One ui 5.1.1 all installed OK here.

Are you on Android 14? Or something older?

2 months ago - /u/WotC_Jay - Direct link

Originally posted by ParanoidNemo

Pixel 8a, android 14 (AP2A.240905.003.A1), starting the client gives error retrieving data (doesn't crash tho), but it's unable to do anything. On my other device (iOS) update worked without any issues.

For at least one internal tester in this state, they were able to force-kill the app, restart their phone, and then successfully launch. This was just one report, though; your mileage may vary.