Hello,

Due to yesterday's degraded performance, players may have experienced issues with making purchases or redeeming codes. As a result, our support team has been working to ensure all players have received their missing items. This should happen automatically, however you will not receive any in-game notification once the items are added to your account.

Additional information is available below. Due to the expected number of contacts and the holiday weekend, players who contact support may experience a longer than average wait time for a response. We apologize for the inconvenience, and thank you for your patience.

Missing Purchases (Gems, Bundles, Packs – Does NOT Include Code Redemption)

Your items should be available in your collection. If you did not receive them, please contact support, subject line “Order Issues” (you will need your Order # ).

Redeem Code Success – No Items

If you received a “Redeem Code Success” message but did not receive your items/rewards, our customer support team has automatically granted the missing product to your account.

• This includes "PlayM20", "LevelUp", and Planeswalker decks.

Redeem Code Failure

If you attempted to redeem your code and you received a “Redeem Code Failure” error message, you should now be able to successfully redeem the code. If you experience any issues, please contact support, subject line “Code Redemption Problem”.