devtrackers.gg
We're tracking a couple players in this stuck state today (including our head of production!). We're investigating, and expect to get this solved soon. You shouldn't need to do anything here; we think we can identify all the affected players.
How soon?
We are in-progress and hope to have it completed today
An update on this would be nice.
Its been over a week since release, and I at least haven't gotten my preorder packs. :(
The automatic fix for this was completed a week ago. If you're still missing your pre-order packs, please contact CS. And sorry about that!