Is anyone else receiving this error? Iโm playing on mobile and restarted the app a few times and tried joining a few matches. Each time I encountered the same error.
External link โIs anyone else receiving this error? Iโm playing on mobile and restarted the app a few times and tried joining a few matches. Each time I encountered the same error.
External link โHey, thanks for the report! We're looking into this. So far, we can tell that many people are able to play fine, but some people are hitting a problem that looks like the one you describe. We don't know exactly what's happening yet, but we suspect there's a problem with how one or more packets are configured
Edit: Ok, we know what's happening and are working on deploying a fix. Basically, some of the packets got filled out with the wrong card IDs, so they're causing errors.
The problematic packets are:
- Legion
- Grave Robbers
- Stoked
(Note: For some of these the card isn't a 100% pull, so you may have a version of these packets that works fine)
If you are affected, please go ahead and resign and choose a different set of packets. We'll be sending automated refunds via the inbox for affected players, so you'll get your entry fee back.
Sorry about this, and we hope to have the packets fixed soon
Edit Edit: We have now fixed the offending packets, so all should be safe in the land of Jumpstart.
Again, if you are in the broken state, this just fixed new packets, not the ones you have, so please resign and pick again. There will be a refund in your inbox shortly
Hey, thanks for the report! We're looking into this. So far, we can tell that many people are able to play fine, but some people are hitting a problem that looks like the one you describe. We don't know exactly what's happening yet, but we suspect there's a problem with how one or more packets are configured
Edit: Ok, we know what's happening and are working on deploying a fix. Basically, some of the packets got filled out with the wrong card IDs, so they're causing errors.
The problematic packets are:
- Legion
- Grave Robbers
- Stoked
(Note: For some of these the card isn't a 100% pull, so you may have a version of these packets that works fine)If you are affected, please go ahead and resign and choose a different set of packets. We'll be sending automated refunds via the inbox for affected players, so you'll get your entry fee back.
Sorry about this, and we hope to have the packets fixed soon
Edit Edit: We have now fixed the offending packets, so all should be safe in the land of Jumpstart.
Again, if you are in the broken state, this just fixed new packets, not the ones you have, so please resign and pick again. There will be a refund in your inbox shortly
To get ahead of the inevitable "Why didn't you QA this?" question, we did!
But.
The bug is that some of the packets got configured with the Pioneer Masters version of a card, rather than the Jumpstart 25 version (there are a few cards that overlap between the sets). This is unfortunately easy to do in our tools, and, worse, it won't show up in most of our QA passes, because most of those passes are done in a version of the game that has access to Pioneer Masters, so it wasn't throwing this error. Only the final testing is done in an environment that is more locked down. Testing is lighter there, particularly over features that have already been fully tested, so we didn't test every packet, and must have missed these.
This is obviously a hole in our process, and we're discussing the right way to fix it.
I've uninstalled and reinstalled and my Resign button is still missing and the play button still just says home, saved up 12k to do jumpstarts and I got one game and then the game crashed and I have been locked out since. I'm already barely hanging on to magic but this is ridiculous ๐ฅบ
That's very strange, and I'm not immediately seeing what would be going wrong. Can you try going to Settings -> Report Bug -> Validate Bundles and see if that cleans anything up?
Just tried it and no go. No resign button and the play button says Home. Ot also shows I've collected 2/1 of the rewards with no claim options.
At this point I think you'll need to contact CS. They may be able to force-kick you from the event, and, if not, we would need more information to track down what's going on
Update, reached out and all they did was refund me 1000 gold. I'm still locked out of Jumpstart and they said all I can do is post in the forum and wait. ๐ Jumpstart is like the only reason I keep playing.
Hrm. If you PM me your user#1234, I'll get someone to look into what's going on. You're in an interesting enough stuck state that it's worth digging in.