Original Post — Direct link
almost 6 years ago - /u/WotC_Charlie - Direct link

Originally posted by Lejind

I'm been playing since closed Beta. Never had an issue until yesterday after the patch.

Anyone else getting this issue? I need help.

I've searched reddit and the official forums, troubleshooting on my own and I can't get anything to work.

Tried 1) Uninstalling everything via Revo Unisntaller and installing again

2) Turning off virus checkers

3) Changing my DNS and flushing https://forums.mtgarena.com/forums/threads/39131

https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset

4) Running a windows clean disk

5) Removing and adding from my windows host file C:\Windows\System32\drivers\etc\hosts

6) https://mtgarena-support.wizards.com/hc/en-us/articles/115005929723-Troubleshooting-for-Installing-or-Updating-Issues

7) Turned off computer firewall

8) Resetting my router

Any other ideas?

Sorry for all of the headache, Lejind. Your client is pointing at the right place, I'm not sure why it would be timing out. We'll probably need to troubleshoot further with you step by step. Can you open a support ticket with us if you haven't already? https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000003203

almost 6 years ago - /u/WotC_Charlie - Direct link

Originally posted by Lejind

Thanks Charlie. I have submitted (ticket ID #543436).

Though when I try to sign into https://mtgarena-support.wizards.com/hc/en-us/signin with my user name and password - it says it's incorrect.

I have the same user/pass for the client and forums.mtgarena.com. So not sure what to do.

It should be okay if you don’t log in, you should have an email and our support folks will chat with you through that thread.