It seems there was a small update today and afterwords I returned to the game and found a black screen with my cursor and music still playing. I've tried rebooting and relaunching and it doesn't fix it.
Is anyone else experiencing this?
Update* I even uninstalled and reinstalled and I still get the black screen. wtf
Update 2* I installed the client on my mac laptop and get the same error. Maybe it's account related?
External link →Been looking into this all morning. Our current understanding is that it *is* account-related, and specifically it's related to going through the Color Challenge and having one of the quests to unlock the dual-color decks.
We're working on a fix, but for now if you can skip the Color Challenge you should be able to get out of this state.
How can we skip the color challenge if we can't get into the game to do so? Is there a workaround?
e: my client just started working again as of 19:30 est
Working on that, but unfortunately I don't have a good answer to give there currently. You're saying that the black screen is kicking in before you can hit the "gear" icon in the top-right?
Found A workaround, see my other comment! A Password reset kills the blackscreen upon first start.
edit: But, it reappears after one game is finished :(
If this gets you far enough in that you can access the "Settings Gear" in the upper-right, try hitting "Unlock Play Modes" following the instructions here: https://twitter.com/Wizards_Help/status/1374785031256825856
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