[2023] WOTC/MTGA - Is this really how you handle name "Violations"?

Update!

My name has been restored!

Full email response:

Hello,

Thanks for reaching out.

I have reviewed your account in full and have found that your username was accidentally caught in an automated sweep. Your name is not in violation of our code of conduct and we have restored your account to your original name of Shotaro#49308.

We apologize for any confusion this may have caused on your behalf.

---

My MTGA name was: Shotaro

The two names I use online are Shotaro and Nagoto. Both have never had any issues over these YEARS. Countless online games including MMOs and never. Not ONCE have I ever been questioned or commented on my names saying they are something offensive.

I have two issues with this.

1. There is no explanation for what rule was broken or violated in addition to being told this is final.

• This is the email I received from WOTC:

Hello,

The MTG Arena account name associated with this email address is in violation of section one of our Code of Conduct. We have changed your name to Player85348#49308.

This decision is final and appeals to this decision may not receive a response. We strive to provide an online environment that is fun and exciting for everyone and we understand that everyone has different views of what is acceptable. Please understand that we have the best interests of the MTG Arena community in mind.

• But Nagoto! It says right there it is in violation of "section one". Right you are random internet person. Lets see what Section one is on the Code of Conduct Link Provided In the Email

1. Choose your account’s screen name and username carefully. Screen names that are deemed offensive may be modified or deactivated without notice. For example:

Names of offensive or notorious persons, controversial political figures, references to cultural tragedies or of significant religious or occult meaning;

Names containing profanity, obscene slang, graphic anatomical references, racial, ethnic, sexist, or religious slurs;

Names with word combinations that produce an offensive result;

Names of or references to illicit substances or drug-related paraphernalia;

Names with the intent or effect of harming the reputation of another;

Names including protocol prefixes and domain suffixes (e.g. http://, .org, .com);

Names that impersonate the representation of a specific business or websites, including any business or websites you may operate or represent;

Proper names of Wizards staff or their titles; or

Misspellings, phonetic, and alternative spellings of prohibited names are subject to modification or deactivation. Variations of a deactivated screen name, as may be evidenced by your declarations under a new screen name that you are "really" the deactivated name, may also be deactivated and the account holder may have his or her account terminated.

• This is still my first issue. There is no direct explanation for why this occurred. The decision is Final? No dialog? Nothing?

• 2 - My name is currently still stuck as Player85348

This isn't a situation where you as the player are forced to select a new name for yourself. No. They change your name to PlayerXXXXX Numbers and it is currently still like that. No where in the email does it tell me where I can have my name changed to something I'd like to use. No where in the client I have seen shows me an option to change.

So what is me recourse here? Open up another support ticket ASKING WoTC to allow me to change from Player85348 - a name I did not want but was given due to a "Violation" which did not occur?

This is nothing short of bullsh*t. I've played paper for years. I've already spent money on MTGA. I was nothing more than excited for things to come with this product.

If this is not handled or fixed MTGA will never get another cent of my money.

EDIT: My name has been restored!

Full email response:

Hello,

Thanks for reaching out.

I have reviewed your account in full and have found that your username was accidentally caught in an automated sweep. Your name is not in violation of our code of conduct and we have restored your account to your original name of Shotaro#49308.

We apologize for any confusion this may have caused on your behalf.

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