over 4 years ago - MTG Arena Admin - Direct link

For players who are required to reset their account password, we are continuing to investigate why some players are not receiving their password reset email.

For players who have not received their password reset email, you can manually request an email by going to: https://myaccounts.wizards.com/forgot and entering the email address associated with your MTG Arena account.

If you do not receive the email or you no longer have access to that email account, at this time you will need to contact support for further assistance: https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000022266

We apologize for the inconvenience, and thank you for your understanding as we continue to investigate the issue.