[2022] Dear Scopley/Boundless, with all due respect. Fix your F*cking game.

Solely from a technical and performance standpoint, this game has degraded in the last 4 months. Putting the game in low graphics mode on powerful devices that used to more then handedly run the game is not a solution. New character animations that do any type of particle effects crash the game. Loading into matches crashes the game. In raids with more then 5 enemies where a character does a AOE ability randomly crashes the game. People navigating blitz simming crashes the game. I see every half big content creator running this game in low graphics mode while posting videos/streaming content. Don’t you want them to show off your game in all its visual and graphical glory?

I believe your team at one point mentioned that the engine this game is built in is fragile. Well it’s been broken. Why do we have to constantly be seemingly ignored over and over. I have sent in videos to customer support (They haven’t been viewed according to YouTube). I’ve followed their scripted troubleshooting suggestions over 50 times. This is so deflating from a player standpoint. Why not add in a event log error report tool into the game so we can send you the technical details? It is beyond frustrating talking to some 3rd party contracted customer support team where every response is by a new person using a fake name. How in the bloody hell are these builds of the game being pushed to a production environment?

I find it very hard to imagine after being purchased by a company with tons of financial resources, man power and hours can’t be dedicated to optimizing or shifting this game to a new engine. I’m sorry if this game is built on some legacy gaming engine.…

But Scopley/Boundless, Fix your f*cking game and maybe try having a honest and open ongoing conversation with your community that really truly wants to love this game and spend money where we see it being valued.