about 3 years ago - /u/Jaaxxxxon - Direct link

Hi everyone,
We've been looking into recent network issues with North American servers, and have found bandwidth drops that are impacting gameplay. We are working closely with our server providers to resolve this issue - thank you for your patience, and we apologize for the inconvenience!

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about 3 years ago - /u/Jaaxxxxon - Direct link

Originally posted by Arcteryx81

Recent network issues? It's been happening for the last 6 months..

So there are a few things at play here:

  1. General network issues with big ping spikes and small amounts of packet loss. Not exactly minor, but not as bad as things are now.
  2. The occasional DDOS attack (rare but they happen).
  3. Weird routing problems where your ISP decides to send your packets on a road trip. Really hard for us to diagnose, but we're also working on this as well.
  4. A new issue with this update, where server bandwidth is getting throttled causing huge amounts of packet loss.

As for #1, we've been improving on this quite a bit with the past few updates and hotfixes. #2 is something we're looking to mitigate more with the UE4 engine upgrade we plan for the next patch. #3 is something that we haven't been able to diagnose, but we're looking to see if there is something we can do on our end (we're not sure if there is though). #4 is new and we're looking into it, but we're working with our server providers to diagnose the issue and fix it ASAP.

edit: fixed bottom paragraph numbers

about 3 years ago - /u/Jaaxxxxon - Direct link

Originally posted by BurgerKid

If anything I hope they extend it. The server problems could’ve really turned interested players to refund or not buy it due to these issues. I know that I would’ve definitely played more had the servers not have any issues whatsoever. I’m just glad it’s finally being addressed overall.

We aren't extending, since the issue isn't fixed yet. Once we can get some solutions in place, I'll ask the team if we're able to do another one to make up for the problems 👍

about 3 years ago - /u/Jaaxxxxon - Direct link

Originally posted by PolitenessPolice

Mordhau mods: the issues are clearly your isp and nothing else, stop complaining

Jax: yeah, so actually...

it's a bit of a combination of multiple issues, mods aren't wrong when they say your ISP might be cracked out

about 3 years ago - /u/Jaaxxxxon - Direct link

Originally posted by Broc_colee

what about EU

If you look at the top comment, I explained things a bit there.

about 3 years ago - /u/Jaaxxxxon - Direct link

Originally posted by Holyvision

What about issue #4?

oops, I added one and forgot to change the numbers in the description. one sec