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Update February 8, 2022
As a thank you for your patience and understanding these past few days, all PS players can now claim the following gifts in the RCA. Items must be claimed by February 22, 7:30am PT.
Free Legendary Insignia Choice Pack
Free 20 Companion Upgrade Tokens
Free 20 Mount Upgrade Tokens
Free 10 Genie's Gifts
In addition, VIP members have had their membership extended by 8 days.
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Update February 5, 2022
Maintenance will be performed today to address one of the crash issues. Patch Notes discussion thread is available here.
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Update February 4, 2022
Roughly 80-90% of crashes and freezes have been resolved after this morning's PS patch but we are aware of additional crashing reports on PS. We continue to attempt to internally repro these crashes, including with impacted character containers, and have narrowed it down to two separate issues. Each of the two issues is being worked on by a dedicated engineer and we aim to release a fix as soon as one is available. Because of this, future fixes may only address one issue at a time.
We will provide additional updates when available. We appreciate your understanding in this matter.
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Update 2 February 3, 2022
A fix for this issue will be released tomorrow with a patch. Patch Notes discussion thread can be found here.
A make good will be made available early next week once we have verified post-patch build stability. This make good will include an extension of VIP for VIP members and additional gifts.
Update February 3, 2022
We continue to work on the build containing the fix for the existing freeze issue. We are also working on a makegood for PS players - this will be done once a fix is live and confirmed stable. Thank you again for all your patience.
****
Neverwinter PlayStation Players with a PS friends list above a certain threshold may be experiencing a freeze that was obscured by the crash resolved earlier today. Once detected, a fix was identified and we hope to have it out Feb. 2 or 3.
Thank you for your patience.
As a thank you for your patience and understanding these past few days, all PS players can now claim the following gifts in the RCA. Items must be claimed by February 22, 7:30am PT.
Free Legendary Insignia Choice Pack
Free 20 Companion Upgrade Tokens
Free 20 Mount Upgrade Tokens
Free 10 Genie's Gifts
In addition, VIP members have had their membership extended by 8 days.
****
Update February 5, 2022
Maintenance will be performed today to address one of the crash issues. Patch Notes discussion thread is available here.
****
Update February 4, 2022
Roughly 80-90% of crashes and freezes have been resolved after this morning's PS patch but we are aware of additional crashing reports on PS. We continue to attempt to internally repro these crashes, including with impacted character containers, and have narrowed it down to two separate issues. Each of the two issues is being worked on by a dedicated engineer and we aim to release a fix as soon as one is available. Because of this, future fixes may only address one issue at a time.
We will provide additional updates when available. We appreciate your understanding in this matter.
****
Update 2 February 3, 2022
A fix for this issue will be released tomorrow with a patch. Patch Notes discussion thread can be found here.
A make good will be made available early next week once we have verified post-patch build stability. This make good will include an extension of VIP for VIP members and additional gifts.
Update February 3, 2022
We continue to work on the build containing the fix for the existing freeze issue. We are also working on a makegood for PS players - this will be done once a fix is live and confirmed stable. Thank you again for all your patience.
****
Neverwinter PlayStation Players with a PS friends list above a certain threshold may be experiencing a freeze that was obscured by the crash resolved earlier today. Once detected, a fix was identified and we hope to have it out Feb. 2 or 3.
Thank you for your patience.