over 2 years ago - Darkens - Direct link

Hi folks!

Thanks for posting your thoughts in our forums!

I am sorry to hear that a player beloved by the community was banned. I kindly remind you that the bans are reviewed by a specialized team that reviews every case carefully and manually.

If you believe that their ban is an error, please tell them to submit a ban appeal on the following link:

PD: Adding visual proves such as videos or screenshots is a great help for the team.

Hope this clarifies the situation!

See you in Aeternum!

over 2 years ago - Luxendra - Direct link

Closing this thread. As we’ve stated before, no one on the forum has the ability to investigate appeals or moderation action. I’ve forwarded this to the Game Moderation team but as all conversations on this should be between the affected player and the Game Moderation team, I’ve close the thread.