Hi folks!
Thanks for posting your thoughts in our forums!
I am sorry to hear that a player beloved by the community was banned. I kindly remind you that the bans are reviewed by a specialized team that reviews every case carefully and manually.
If you believe that their ban is an error, please tell them to submit a ban appeal on the following link:
PD: Adding visual proves such as videos or screenshots is a great help for the team.
Hope this clarifies the situation!
See you in Aeternum!