about 2 months ago - Luxendra - Direct link

Unfortunately as Community Managers, we are not a part of the Game Moderation or Support team. I don’t have any visibility into Game Moderation or the actions that team takes or access to the tools or reports that they use to determine suspensions.

Please ask your friend to send in a ban appeal here: Appeal a Penalty - Support | Amazon Games since all in-game moderation discussions will be with the Game Moderation team and the person involved.