over 2 years ago - TheLawRich - Direct link

In some cases, unfortunately yes. If we communicated last night that this solved all versions of this problem, we weren’t correct with that communication. We were solving contracts that were being held in limbo for players that were offline when they closed, and making sure all those paid out appropriately. That fixed a lot of people, but not everybody, and we’re still working on the other folks affected.

over 2 years ago - TheLawRich - Direct link

I mean that the people who were affected by having contracts complete while they were offline, were fixed - although there are questions here whether everyone got the right amount of gold, so we’ll look into that to see.

A large number of people had this problem, so we did an emergency patch to resolve it and enable them to transfer as well. There are a smaller number of people that still have a similar issue, but those were not resolved with this patch - we knew that would be the case and continue to work on the best resolution for them that doesn’t risk loss/broken trades.