Original Post — Direct link

I’ve been trying to recover an old account which I recently had an email verifying I’d switched to a Jagex Account (I don’t remember doing so). However, upon recovery it states the account doesn’t exist. It was an account made many years ago with a username instead of an email. I logged into the account about a year ago and the character is still on hiscores.

I’m now lost and not sure how to begin recovering the account

Any suggestions? TIA

External link →
10 months ago - /u/Jagex_Melora - Direct link

Hey u/Woody6ix4our

It sounds as if a hijacker may have gained access to your account and upgraded it to a Jagex account. Could you please submit a ticket here so we can take a look at this for you?

Once we verify ownership of the account, through the form linked above, if you are the owner we will get your account back to you.

  • Jagex Support